Delivery & Returns
All Products are built to order Order
Orders will be dispatched with in 14 days but this time could be alot less
Import fees are chargeable at 20% of product value + possible handling charges these are not refundable in any situation and our customers responsibility
Please email us if your country has no shipping option and your happy with the above on import fees
Return & Refund Policy
Thanks for shopping at SimRtec. If you are not entirely satisfied with your purchase, we're here to help. Returns You have 14 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be packaged in suitable packaging so not to damage the item on return.
Return for non working item
We always try to resolve non working item issues via email , so if you get your item and can not get it working as you expect please email us firstname.lastname@example.org , in the event we can not get the item working via email , and a part failure is causing the issue we try to send out parts ( to save sending the item back ) , but at this point if you wish to return the item you can , if we find we are at fault we will discuss options case by case basis for international returns, UK returns is not an issue just return item
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the refund to the method of payment used to purchase the item. within 7 working day , depending on your card issuer's policies.
You will be responsible for paying for your own shipping costs for returning your item.